Customer Support Specialist

Work with the industry leader

Eon is the leader in Patient Capture and Management software, one of the fastest growing areas of healthcare enterprise sales.  Our Eon Patient Management (EPM) platform has won some of the biggest accounts in healthcare. We have a highly differentiated value proposition that is uniquely appealing to an enterprise which includes:  scalable, pre-built applications with a highly configurable, no-code integration process.

As the leader in the market, we have pioneered the use of Artificial Intelligence and Machine Learning to enable high value patient identification and management for healthcare organizations ranging from individual hospitals to small integrated networks to Fortune 500 companies.

Strong demand means we require an articulate, healthcare-savvy, technical support person to help us help our clients care for their patients. Join us, it will be an adventure and an awesome way to advance your skills and career.

This really is the perfect role!

The support specialist position is an L1 level and is the face of EON to the customer. This role requires you to triage inquiries arriving from several channels (calls, emails, chats). You will address client requests and questions, you will troubleshoot and recommend solutions by guiding users through features and functionality. Ultimately, the value you bring to the client will maintain our sterling reputation through excellent customer support.

Knowledge & Skills:

• Education. A High school diploma or equivalent is required.
• Customer service or inside sales experience. You know how to work with customers to give and provide information and resolve issues. 2-5 years Customer service, Healthcare Saas, or  inside sales experience; preferably in a technical environment

• Critical thinking to problem solve and identify solutions. You know how to quickly and effectively identify problems that the customer is discussing with the means to effectively work through problem solving skills and assist with resolving the problem in a timely manner.

• Comfortable communicating directly with clients. Strong written and verbal communication skills. This is a customer facing role: the way we speak with customers is via chat, email or over the phone. You need to sound professional and maintain your calm.
• You’re organized. There’s a difference between saying you’re organized and actually being organized. Exceptional organizational skills, flexibility, multitasking abilities, and a high level of attention to detail in a fast-paced environment
• CRM and ERP Experience. You have experience with a ticketing system (ideally Jira) and interacting with ERP systems. (Of course, we also provide training on how we use our systems.)
• Computer skills. Proficiency in Microsoft Office Suite and/or Google Suite is preferred.
• You’re inquisitive. You have a passion for learning about products and can articulate them with perfection to customers.
• The ability to have a laugh and work as part of a team.  What’s the point if you can’t have an occasional laugh and a bit of fun with your work friends!

“So what’s in it for me,” you ask?

We pride ourselves for being a culture-based company buzzing with high-energy. Aside from the enthusiastic environment, you’ll enjoy:

• Competitive salary
• Health and dental insurance
• 401K option
• Referral bonuses
• Generous vacation and flexible work schedules
• Paid Sick Time, Maternity, Paternity and Bereavement leave
• Professional development and career growth opportunities
• Awesome team members

If we still have your attention, don’t delay, send us your resume.

EON is proud to be an equal opportunity employer and prohibits discrimination and harassment of any kind. Our culture celebrates diversity and we are committed to creating an inclusive environment for all team members