EonCast: Amanda Franklin from Haywood Medical Center shares how EonD has greatly improved her patient management workflow

Danielle Stackrow (Eon):
Hi everyone, I’m Danielle and I’m an application specialist here at Eon and so today we’re going to be talking with one of our users just to see her perspective and learn what she’s doing in the application and how much she hopefully enjoys it and her experience with EonDirect.

And so today we’re going to be speaking with Amanda from Haywood and they’re located in North Carolina. So, Amanda tell us just a little bit about yourself and how long you’ve been using the application.

Amanda Franklin (Haywood Medical Center):
Ok. Of course I am from North Carolina as you mentioned. I was born and raised here. We started using LungDirect which is now EonDirect, January of this year (2018). And we transferred over to using EonDirect to track our incidental nodules and lung cancer screening patients, which has been a lifesaver and then on it has been tracking our patients and keeping up with those, so it most definitely helped with our clinic and management

Danielle Stackrow (Eon):
That’s great to hear and I think that’s not only at your Center but also to many others as well and so since you’ve been using it you know for quite a while what is one of your really favorite features within Eondirect.

Amanda Franklin (Haywood Medical Center):
All the features are pretty much great but I think the ACR submissions is, of course, is fantastic. Previously I was not doing those submissions, a manager for our radiology department with from what I seen and she spoke of it was pretty in-depth. I think it took a lot of time. Now that we have EonDirect and we have that capability to just click a button and submit them all is definitely a lifesaver. And then, of course, it allows us to type the patient better I can put reminders in for patients that I want to keep close eyes on and keep track of all the testing that they had done and things like that.

Danielle Stackrow (Eon):
I think that’s great and you are like always on top of navigating and really following up on all of those patients that have been identified and registered to your dashboard in your incoming bucket. And the incoming bucket refers to the patients that have been identified and registered to your dashboard and you are always on top of it and always go in and add those patients who need to be followed through with additional care and I know every time I go on there’s zero patients in that pocket which is great, it makes my job a lot easier which it’s fantastic and then there’s also always zero patients in the incomplete bucket and the incomplete bucket refers to if there needs to be more data entered for whether or not that needs to be more data for the lung cancer registry or more data for incidental patients and Amanda is fantastic and always making sure those patients have all of the data up-to-date for those patients because like she said, she follows up and making sure that they always have all of the proper follow-ups or exams necessary for additional care.

So, what we also want to discuss is our software has proprietary mechanisms to identify incidentals, I mean how are you enjoying using this new software?

Amanda Franklin (Haywood Medical Center):
oh, it’s amazing. That has really helped us to make sure we capture our incidental nodules that are failing and be you know ER reports and things like that, that sometimes fall through the cracks and primary not aware of it, so having that capability allows us to really make sure that we can get all these patients and make sure that they’re being followed appropriately.

Danielle Stackrow (Eon):
And I think that’s fantastic and since you’ve started using this software back in January have you noticed an increase in the patients?

Amanda Franklin (Haywood Medical Center):
We have yes. So, since we started using this previously I was relying upon our IT department to kind of pull reports for me twice monthly and since we started using this there’s been a definite increase which is you know very beneficial so that makes me feel more comfortable that all of our patients are truly being found so that we can manage them as they need to be.

Danielle Stackrow (Eon):
Right and not only I’m sure makes you feel more comfortable but also the patient’s that are being seen at your facility that they are getting the proper care that they need now.

Amanda Franklin (Haywood Medical Center):
The primary physicians and the ER physicians are more comfortable knowing that these patients are truly being felt because we have this system in place to help us.

Danielle Stackrow (Eon):
That’s what we like to hear.

Amanda Franklin (Haywood Medical Center):
It’s definitely been a huge asset to the facility here.

Danielle Stackrow (Eon):
That’s awesome to hear, we always like hearing that and you’re fantastic using this system and always up-to-date, following through with any exams or any follow-ups that these patients need, so they’re very unfortunate to have you using this software as well.

I really just want to say thank you so much for jumping on this call and talking to us about your experience with EonDirect.

Amanda Franklin (Haywood Medical Center):
Oh, no problem. I am very grateful for the system, it’s definitely helped our facility with keeping up with these patients and making sure they are being followed up.

Danielle Stackrow (Eon):
Thank you so much, Amanda.

Amanda Franklin (Haywood Medical Center):
Thank you.