EonCast: Candace Cole from Penn Highlands Healthcare discusses how EonDirect has significantly improved their productivity in Lung Cancer screening management

Candace Cole, RN BSN MPM OCN NCTTP is a Nurse Navigator at Penn Highlands Healthcare. In this EonCast, Candy discusses how EonDirect has significantly improved the productivity in their Lung Cancer screening management program by efficiently identifying exams at the time they were performed and registering them to her dashboard to track appropriate follow-up care.

 

Transcript

Danielle Stackrow (Eon):
Hi everyone, it’s Danielle from Eon and we’re doing another EonCast video chat. Today we have Candy and I’ll pass it over to Candy and she’ll introduce herself.

Candace “Candy” Cole (Penn Highlands Healthcare):
Hi, my name is Candy Cole, I’m a nurse navigator for lung cancer screening at Penn Highlands healthcare. Penn Highlands healthcare is a four system hospital in central Pennsylvania and we started our lung cancer screening program in 2015. My responsibilities are all the lung cancer screening patients navigation and smoking cessation.

Danielle Stackrow (Eon):
Awesome, thank you so much, Candy. You have a substantial amount of patients in your EonDirect dashboard, there’s over 1,300 patients in that dashboard. How is EonDirect really helping you manage all of those lung cancer screening patients?

Candace “Candy” Cole (Penn Highlands Healthcare):
It has been quite the advantage working with the EonDirect. EonDirect has helped with the volume of patients, one campus of 1,300 and altogether I have over 3,000 lung cancer screening patients. We’ll be adding the other campuses as I get better with the system. It has helped us with quality and patient management. Before when I didn’t have a tracking system I didn’t always know if a patient came in-between their annual screening and I couldn’t always track properly when their next lung cancer screening was due. EonDirect has really helped with that because of the software system and the way it listens in radiology. When my lung cancer screening patients come in and the scanner goes over their chest those results come into my dashboard. With EonDirect I’m able to see exactly what’s going on with the patient and keep all information current. Whereas before the American College of Radiology required I look at that patient a year later to catch up all that data. Now I work in real time and I’m able to do things that need to be done immediately. EonDirect is really improving the quality of our patient care.

Danielle Stackrow (Eon):
That’s exactly what EonDirect strives for, to change your previous workflow to this new workflow. This software allows you to work in real time. You know exactly when the patient comes in for an annual exam because it’s being registered to your dashboard. All that information is being identified and populated for you to submit to the American College of Radiology and the Lung Cancer Screening Registry (LCSR). I think that’s also been helpful.

Candace “Candy” Cole (Penn Highlands Healthcare):
One other thing I’d like to add and I don’t know if other hospitals have the same problem, when a patient doesn’t show up or they reschedule. Sometimes it’s just rescheduling but I wouldn’t know and I have too many patients to call to asked what happened. With EonDirect no one is lost. Before lung cancer screening patients would reschedule a couple times for a Low dose CT and I used to not find them until they were due again.

Danielle Stackrow (Eon):
I think that EonDirect significantly helps the overall picture.  It helps to identify if the pulmonary nodule has grown which you’re actually getting, like you said in “real-time” with every single patient. I really think it’s making a difference with your workflow and I’m really glad to hear that. You’re only at one campus right now and as we continue to grow and you get more comfortable with the software, we’ll be introducing your other campuses. You’ll be managing easily over 3,000 patients, which will be exciting!

Candace “Candy” Cole (Penn Highlands Healthcare):
I am looking forward to that!

Danielle Stackrow (Eon):
That’s awesome! You’ve kind of touched on this but is there a specific feature that you really love that helps your workflow with these lung cancer screening patients?

Candace “Candy” Cole (Penn Highlands Healthcare):
Yeah, there are two I want to say. First, I like the way the software picks up once my patients get screened and if anything else is done. I’m going to see the information on my dashboard and I’m going to know exactly what’s going on. It’s excellent the way it organizes that information . Second, I like the tumor registry because I can keep track of all my patients that have gone on to be diagnosed with lung cancer, so I really like that feature also.

Danielle Stackrow (Eon):
Yes, I think that’s great because you can continue to track the patient once they have been diagnosed with cancer. You can track their post diagnosis care and have the continued information from the very beginning. For example a patient has been identified with a nodule and EonDirect is there every single step of the way so nothing gets lost during that process. That’s a great feature to touch on and I’m glad that you find that so beneficial for your workflow.

Lastly, what has it been like to work with EonDirect through this process specifically with transitioning from your old workflow to this new workflow.

Candace “Candy” Cole (Penn Highlands Healthcare):
I would really like to commend all the professionals. We started with EonDirect when they were Lungdirect. Before choosing EonDirect I worked with a lot of representatives and a lot of people selling a product or a system and we selected LungDirect (EonDirect) because I found that it was a system that I understood. You’ve got pulmonologists involved, all the other systems we looked at used the mammography model. We weren’t speaking the same language, yet they were trying to sell us the system. That was very frustrating for me, so from day one when I engaged with EonHealth EonDirect, we were speaking the same language. They understood our needs and what I found every step of the way was they’re customer service oriented. I don’t know how they do it 24/7, I work at crazy hours of the night because that’s when I have time to catch up on my data. I hit the chat ask the questions and somebody gets back to me. I have found them to be just wonderful with any type of issue. They will say if they’ve never had the issue, if they don’t know what to do, they’ll figure it out and get back to me which they always do. I appreciate that, I feel like everyone is very responsive and is nice to work with. They are a whole group of professionals that do not get defensive and they are really trying to listen. They even put some things in place for customization that we really needed and more importantly they said “okay, we’ll make that happen”.

Danielle Stackrow (Eon):
I want you to know that we appreciate all the work that you do. Like you said you work “crazy hours” and there have been times where I’m eating dinner and I get a chat from you. I respond, “Hi Candy, how’s it going?”! We at EonDirect think it’s great because we build these amazing relationships with our customers. Like you said we take into consideration if a button isn’t working for you and we’ll try to find a fix for it.  We want to make sure that you’re getting everything you should be getting out of this software. At the end of the day it’s all about working with these patients and making sure they are being identified properly while using the software as it was intended. So, I’m really glad that you had such a positive experience working with Christine, Aki and everyone else on our team. We also really enjoy working with you and everyone else part of Penn Highlands, so thank you so much!

Candace “Candy” Cole (Penn Highlands Healthcare):
Thank you!

EonCast: Amanda Franklin from Haywood Medical Center shares how EonDirect has greatly improved her patient management workflow

In this EonCast, Registered Respiratory Therapist Amanda Franklin from Haywood Medical Center shares how EonDirect has greatly improved her patient management workflow and increased the identification of at-risk patients.

 

Transcript

Danielle Stackrow (Eon):
Hi everyone, I’m Danielle and I’m an application specialist here at Eon and so today we’re going to be talking with one of our users just to see her perspective and learn what she’s doing in the application and how much she hopefully enjoys it and her experience with EonDirect.

And so today we’re going to be speaking with Amanda from Haywood and they’re located in North Carolina. So, Amanda tell us just a little bit about yourself and how long you’ve been using the application.

Amanda Franklin (Haywood Medical Center):
Ok. Of course I am from North Carolina as you mentioned. I was born and raised here. We started using LungDirect which is now EonDirect, January of this year (2018). And we transferred over to using EonDirect to track our incidental nodules and lung cancer screening patients, which has been a lifesaver and then on it has been tracking our patients and keeping up with those, so it most definitely helped with our clinic and management

Danielle Stackrow (Eon):
That’s great to hear and I think that’s not only at your Center but also to many others as well and so since you’ve been using it you know for quite a while what is one of your really favorite features within Eondirect.

Amanda Franklin (Haywood Medical Center):
All the features are pretty much great but I think the ACR submissions is, of course, is fantastic. Previously I was not doing those submissions, a manager for our radiology department with from what I seen and she spoke of it was pretty in-depth. I think it took a lot of time. Now that we have EonDirect and we have that capability to just click a button and submit them all is definitely a lifesaver. And then, of course, it allows us to type the patient better I can put reminders in for patients that I want to keep close eyes on and keep track of all the testing that they had done and things like that.

Danielle Stackrow (Eon):
I think that’s great and you are like always on top of navigating and really following up on all of those patients that have been identified and registered to your dashboard in your incoming bucket. And the incoming bucket refers to the patients that have been identified and registered to your dashboard and you are always on top of it and always go in and add those patients who need to be followed through with additional care and I know every time I go on there’s zero patients in that pocket which is great, it makes my job a lot easier which it’s fantastic and then there’s also always zero patients in the incomplete bucket and the incomplete bucket refers to if there needs to be more data entered for whether or not that needs to be more data for the lung cancer registry or more data for incidental patients and Amanda is fantastic and always making sure those patients have all of the data up-to-date for those patients because like she said, she follows up and making sure that they always have all of the proper follow-ups or exams necessary for additional care.

So, what we also want to discuss is our software has proprietary mechanisms to identify incidentals, I mean how are you enjoying using this new software?

Amanda Franklin (Haywood Medical Center):
oh, it’s amazing. That has really helped us to make sure we capture our incidental nodules that are failing and be you know ER reports and things like that, that sometimes fall through the cracks and primary not aware of it, so having that capability allows us to really make sure that we can get all these patients and make sure that they’re being followed appropriately.

Danielle Stackrow (Eon):
And I think that’s fantastic and since you’ve started using this software back in January have you noticed an increase in the patients?

Amanda Franklin (Haywood Medical Center):
We have yes. So, since we started using this previously I was relying upon our IT department to kind of pull reports for me twice monthly and since we started using this there’s been a definite increase which is you know very beneficial so that makes me feel more comfortable that all of our patients are truly being found so that we can manage them as they need to be.

Danielle Stackrow (Eon):
Right and not only I’m sure makes you feel more comfortable but also the patient’s that are being seen at your facility that they are getting the proper care that they need now.

Amanda Franklin (Haywood Medical Center):
The primary physicians and the ER physicians are more comfortable knowing that these patients are truly being felt because we have this system in place to help us.

Danielle Stackrow (Eon):
That’s what we like to hear.

Amanda Franklin (Haywood Medical Center):
It’s definitely been a huge asset to the facility here.

Danielle Stackrow (Eon):
That’s awesome to hear, we always like hearing that and you’re fantastic using this system and always up-to-date, following through with any exams or any follow-ups that these patients need, so they’re very unfortunate to have you using this software as well.

I really just want to say thank you so much for jumping on this call and talking to us about your experience with EonDirect.

Amanda Franklin (Haywood Medical Center):
Oh, no problem. I am very grateful for the system, it’s definitely helped our facility with keeping up with these patients and making sure they are being followed up.

Danielle Stackrow (Eon):
Thank you so much, Amanda.

Amanda Franklin (Haywood Medical Center):
Thank you.